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Order Status
To understand RAM's product code.
  There are 5 sizes of RAM. The smallest is "A" and it goes thru "E"

The "A" size is for small items weighing less that 2 lbs.
The "B" size is one of our most popular size and your can mount anything that weights less than 5 lbs
The "C" size is our other most popular sizes, It does not carry any letter in the center of the part number it is recommended for 10 lbs.
The "D" size is our heavy duty size. It will hold up to 15 lbs.
The "E" size is our extreme heavy duty and will care up to 20 lbs.

The letter denote the center letter in the part number, IE: RAM-"B"-101 This is a B size. The RAM-101U is a "C" size, This is the only one of the part numbers that do not use the center letter.

All "B" size products work together, For example RAM-B-201U and RAM-B-238U and RAM-B-202U would all work together.

The "U" at the end of the part number simply denotes that the product comes in a Non Retail Packaging. All of our products are Non Retail unless otherwise asked for.

Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.